Frequently Asked Questions - Resolute Partners
What is Live Video Monitoring?
Live video monitoring is having the analytics on your cameras and NVRs send footage to a remote Central Monitoring Station where live operators review the video images and determine if an incident is taking place that requires property management, or first responder, actions to be taken.
Do I need special equipment to use Live Video Monitoring services?
If your current video surveillance system has smart analytics or AI you will not likely need anything else. If you have an older system w/o smart analytics or AI then we can install a small AI appliance to analyze and route event alerts. The only requirement is a suitable internet connection be provided with a static IP address.
What is Video Surveillance-as-a-Service (VSaaS)?
VSaaS is a complete turnkey video security management solution that includes all hardware, software, surveillance storage, live video monitoring services, System Cybersecurity and system maintenance and support for a fixed monthly fee. This avoids any unexpected costs and frees up staff to focus on other issues. An ideal and cost-effective solution for any enterprise, VSaaS enables organizations to lock in ongoing video security costs upfront.
Do you install video surveillance systems as well as manage them?
Yes, Resolute Partners can design, install and maintain your video surveillance network. Managing a network can consist of applying software updates, physical inspections, repairs, user management and more.
My system is analog and runs on coax cable. Do I need to upgrade?
This is a challenging question and will require you to weigh the advantages and disadvantages of each. Today’s IP Cameras run on CAT5e or CAT6 while older analog cameras use a coax cable and a separate power cable. The cost of removing and installing new cabling can be significant though and is often the largest factor of a project. The advantages of the IP system are increased image quality, increased coverage from wide or Multi-lens and digital zoom. The disadvantage is the upfront cost, and it is more complex to manage.
I have security cameras, but incidents keep happening. Is there anything I can do?
Yes, consider Live Video Monitoring as an option. With this service a real person will monitor your cameras for incidents and take the appropriate actions. Police and first responders can be notified immediately. With speakers installed, a voice down can be conducted that is effective in preventing incidents from happening.
How can I get the most out of my video security system?
Your video security network can be leveraged by different roles and levels of your organization. Identify these needs by getting input from all levels. A Property Manager may use it to discover property damage. The Maintenance person may use the footage to see if rains cause flooding. A Regional manager may want to verify vendors are completing paid tasks. While Corp may use it for oversight to check on personnel.
How much does Managed Video Surveillance cost?
A video surveillance network is an investment. Actual costs are based on the requirements of coverage areas, quality and video retention.
How will I be billed?
The monthly service date begins on the anniversary date of their service start date via Stripe invoicing.
Do I need Wi-Fi or Internet?
Wi-Fi is not needed, but you will need an Internet connection to allow for Live Video Monitoring
Do you watch all cameras 100% of the time?
No. We use the smart analytics in our appliance or you’re your system to send alerts to our Central Station. When an alert is triggered a live person will observe the activities and determine what actions are to be taken based on the Properties requirements.
What are alerts?
An alert is a notification sent to us that something is occurring that is not desired. For example of you have an area where no one should be after midnight and a camera sees a person, an alert is triggered and we will view the activity in real time.
Another example is if there should be no groups of 3 or more after 10pm in a certain area, if a group congregates an alert is triggered.
Who do you call/notify?
We can notify whoever you would like us to notify. Certain events might trigger a call to your property manager or GM. Other alerts might trigger a call to the Police. We will work with you to set the procedures and protocols to meet your particular needs.
Can this replace my guards?
Guards are an important part of your local security, but they can only be in one place at a time. Cameras with live video monitoring typically support your foot patrols by giving them “eyes” in places they are not at when an event occurs and giving them real time information to protect your property and the guard.
Where are you guys based?
We are based in 402 Highland Ave Unit 2, Cheshire, CT 06410, United States
Specific Services Related FAQs
What types of cybersecurity solutions do you provide?
We provide comprehensive cybersecurity solutions, including firewalls, intrusion detection systems, Federal Risk Management Framework services, and specialized cybersecurity services for facility controls (Division 25) to safeguard your infrastructure against evolving threats.
How can your IoT integration services help my business?
Our IoT integration services enhance business efficiency through automation, improved data collection for informed decision-making, optimize energy management and control, and streamline facility management, inventory, and control processes.
How can your energy management solutions help reduce costs?
Our energy management solutions can help reduce costs by integrating and securing your current energy systems to optimize energy usage, improve efficiency, monitor consumption patterns, and implement control strategies to minimize waste and lower utility expenses.
Do you offer both wired and wireless network solutions?
Yes, we offer wired and wireless network solutions tailored to your specific connectivity needs, ensuring robust and reliable network performance for diverse environments.
Company & Experience FAQs
What experience do you have working with government agencies?
We have extensive experience working with government agencies including the DoD, DHS, VA, and IRS by providing tailored video, network, and cybersecurity solutions that meet stringent regulatory and security requirements.
How long has Resolute Partners been in business?
Resolute Partners has been in business since 1997, delivering expert network engineering, cybersecurity, and IoT integration services for over two decades.
Who is the CEO of Resolute Partners?
The CEO of Resolute Partners is Michael S. Blanco, who leads the company with a strong focus on innovation and customer satisfaction.
Project & Pricing FAQs
What is the process for getting a network engineering quote?
To get a network engineering quote, contact us to discuss your project requirements. We will work with you to assess your needs and provide a detailed proposal and pricing estimate.
Do you offer different service packages or customized solutions?
Yes, we offer a variety of service packages and customized solutions tailored to meet each client's unique needs, ensuring flexibility and comprehensive support.
How do you ensure the quality of your network installations?
We ensure quality through meticulous planning, using high-grade materials, adhering to industry standards, and employing experienced professionals to execute and review each network installation.
What are your typical project timelines for network design and implementation?
Typical project timelines for network design and implementation vary based on project scope but generally range from a few weeks to several months, ensuring thorough and efficient completion.
Do you offer ongoing maintenance and support for your network solutions?
Yes, we offer ongoing maintenance and support for all our network solutions, providing continuous monitoring, updates, and technical assistance to ensure optimal performance.